Terms & Conditions

Last updated: May 2025

Please read these Terms & Conditions carefully before using gardenhomespace.com or placing an order. By accessing our website or completing a purchase, you agree to be bound by these terms.

1. About Us

M COLLECTIVE LTD (the "Company", "we", "us") is a company registered in England and Wales under Company Number 17231398.
Registered Address: 23A Capworth Street, London, E10 5DD, United Kingdom.
📧 info@gardenhomespace.com | 📞 +44 7789 410869

2. Acceptance of Terms

By accessing or using our website, you confirm that you are at least 18 years old (or have parental/guardian consent) and that you agree to these Terms & Conditions. If you do not agree, please do not use our website.

We reserve the right to update these terms at any time. Changes will be posted on this page with a revised date. Continued use of the website after any change constitutes acceptance.

3. Products & Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes only — colours may vary slightly due to screen calibration and photography conditions.

We make every effort to ensure product descriptions and specifications are accurate. If we discover an error after you have placed an order, we will notify you and give you the choice to continue with the corrected order or cancel for a full refund.

4. Pricing

All prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable. Delivery costs are shown separately at checkout and are not included in the product price.

We reserve the right to change prices without notice. The price applicable to your order is the price displayed at the time you complete your purchase.

5. Orders & Contract Formation

Placing an order constitutes an offer to purchase our products. A legally binding contract is only formed when we send you an order confirmation email.

We reserve the right to decline any order, including (but not limited to) situations where:

A product is out of stock
We suspect fraudulent activity
A pricing error has occurred
We are unable to verify payment

If we decline an order after payment has been taken, we will issue a full refund within 5–10 business days.

6. Payment

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, and other methods displayed at checkout. All payments are processed securely. We do not store your payment card details.

Payment is taken at the time of order. If payment fails, your order will not be confirmed.

7. Delivery

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by factors outside our control. Full delivery details are set out in our Shipping Policy, which forms part of these Terms & Conditions.

Risk in the goods passes to you upon delivery. Title to the goods passes to you upon receipt of full payment.

8. Returns & Refunds

Our full returns and refund process is set out in our Return & Refund Policy, which forms part of these Terms & Conditions. Your statutory rights under UK consumer law are not affected.

In summary: you may return most items within 30 days of delivery for a full refund, provided they are in original unused condition.

9. Cancellation

You have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013, without giving any reason. To cancel, contact us at info@gardenhomespace.com.

If your order has already been dispatched, you will need to return the goods before your refund is issued.

10. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at info@gardenhomespace.com with your order number and photographs of the issue. We will arrange a replacement, repair, or full refund in accordance with your rights under the Consumer Rights Act 2015.

11. Intellectual Property

All content on this website is the intellectual property of M COLLECTIVE LTD. You may not copy, reproduce, distribute, or exploit any content for commercial purposes without our written permission. Personal, non-commercial use is permitted.

12. User Conduct

When using our website, you agree not to:

Use it for any unlawful purpose
Attempt to gain unauthorised access to our systems
Transmit any harmful, offensive, or fraudulent content
Impersonate any person or entity
Interfere with the website's operation

13. Limitation of Liability

Our total liability to you for any claim arising from these terms or your use of our website shall not exceed the amount paid by you for the relevant product(s).

We shall not be liable for any indirect, consequential, or special loss, including loss of profit, revenue, or data.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under UK law.

14. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, postal strikes, pandemics, or government actions.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which forms part of these Terms & Conditions.

17. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in another part of the UK, you may also be entitled to bring proceedings in the courts of Scotland or Northern Ireland.

18. Complaints

If you have a complaint about our products or service, please contact us at info@gardenhomespace.com. We will do our best to resolve your complaint promptly. If you are not satisfied, you may escalate your complaint to an Alternative Dispute Resolution (ADR) body or use the EU ODR Platform (for EU consumers) or contact Citizens Advice.

19. Contact

M COLLECTIVE LTD
📧 info@gardenhomespace.com
📞 +44 7789 410869
📍 23A Capworth Street, London, E10 5DD, United Kingdom